In short: we only collect what you send us. We never sell your personal data. You can ask us to correct or delete it at any time by emailing support@odiluxmartsltd.online.

1. Who we are

ODILUX MARTS LTD is an e-commerce agency, registered in England and Wales (company number 17565295).

• Address: 14 Parkway, London, NW1 7AA, United Kingdom
• Email: support@odiluxmartsltd.online
• Phone: +44 7473 974823

We are the data controller for the personal data described in this policy.

2. What we collect

We collect only what you send us, or what you give us when we work together:

• Contact details — your name, email address and phone number, when you email us, use our contact form or call us.
• Enquiry details — the contents of your message and anything you attach to it.
• Client details — the information we need to do the work you ask us to do, such as access to your store and details of your products.

We do not collect payment card details through this website, and we do not ask you for them.

3. How we use it

We use your personal data to:

• reply to your enquiries and discuss your store;
• provide the services you ask us for;
• send invoices and keep the records the law requires us to keep;
• improve this website.

We only use your data for the purpose you gave it to us for, or for a closely related purpose you would reasonably expect.

4. Our legal basis

Under UK data protection law, we rely on:

• Consent — when you contact us, you consent to us using your details to reply;
• Contract — when we work for you, we need your details to provide the service;
• Legal obligation — to keep the accounting and tax records the law requires;
• Legitimate interests — to run and improve our business, in ways that do not override your rights.

5. Who we share it with

We do not sell your personal data. We share it only where we have to:

• with the platforms and tools we use to run our business (for example, our email provider and the platform your store runs on), who may only use it as we instruct;
• with our professional advisers, where needed;
• with the authorities, if the law requires it.

6. How long we keep it

We keep enquiry emails for up to 12 months after our last contact with you, unless you ask us to delete them sooner. We keep client and accounting records for as long as the law requires — usually 6 years for tax records.

7. Your rights

Under UK GDPR you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that is wrong or incomplete;
• ask us to delete your data, where we have no legal reason to keep it;
• ask us to restrict how we use your data;
• object to our use of your data;
• ask for your data in a portable format;
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email us at support@odiluxmartsltd.online. If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

This website does not set advertising cookies. WordPress may set a small number of strictly necessary cookies for the site to work (for example, to remember your preferences). We do not use analytics that track you across the web.

9. Links to other websites

Our website may link to other websites (for example, the platforms your store runs on). We are not responsible for the privacy practices of other sites — please read their privacy policies.

10. Security

We take reasonable steps to keep your personal data safe — access is limited to the people who need it, and our accounts are protected. No method of sending information over the internet is completely secure, so please do not send sensitive information (such as passwords or payment details) by email.

11. Contact us

If you have any questions about this policy or your personal data, contact us at support@odiluxmartsltd.online, by phone on +44 7473 974823, or by post at 14 Parkway, London, NW1 7AA, United Kingdom.